Monday, March 9, 2015

A Review of John Howerton Honda in Beckley, WV

John Howerton has been our "Honda home" since 2012 when we purchased a 2012 Odyssey van.  We had a good sales experience then and more recently, in January of 2015 when the van needed some repair work on the piston rings.  Thankfully the repairs were covered under warranty.  The service staff was excellent.  From the first time I called to make an appointment for the problem I was having, I was met with professional courtesy.   The issue took longer to repair and test than I expected (nearly a week in the garage) and even though I grumbled about having to rent a vehicle, the service department did everything within their power to explain what the trouble was and to offer a helping hand in renting a car and giving me a ride to Enterprise-Rent-A-Car.  

I picked up my van on a Saturday and by the following Monday, my service engine light was flashing again.  I immediately took it back to J. Howerton Honda.  Once again, the service department was courteous, moving me to the front of the line and taking my van in right away to evaluate the problem.  Since it was going to be more than an hour wait, they also offered a vehicle to me to complete my errands that morning.   That considerate gesture went a long way to make the extended wait worthwhile.  Upon returning, it was discovered that I had a loose wire related to my fuel emissions.  It was fixed and I drove away without further issue.

February 2015 brought heavy snowstorms to our area and I revisited the idea of trading the Odyssey for a 4WD Honda Pilot.  I was happy to learn that a white Pilot was available at another dealer and that John Howerton Honda could obtain this for me.  I spoke on the phone with the sales rep several times over a week to work out a deal agreeable to both of us and exchanged text messages to confirm it.

On a Monday morning I went first thing to the dealer to check out my new ride.  It looked great and as promised.  We spent a long time going through all the preliminary paperwork such as settings for the vehicle, license and insurance info, etc.  I'm sure you know the drill.  After nearly an hour I was presented with the legal financial documents which did not show the agreed upon purchase price.  I stated the amount was wrong and showed them my text messages with the sales rep.  Thus began a 30 minute or more haggle over the price and down payment.  I should have walked away, but I didn't.  I took the offer closest to the originally agreed upon purchase price.  I paid more than what was promised.

I filed a complaint with the BBB, not just because they did not honor the previous agreement, but because they attempted to place the "misunderstanding" on my shoulders rather than acknowledge their fault in promising one thing and delivering another.

So, all in all -- if you need service for your Honda, I highly recommend John Howerton Honda service department.  If you're looking to make a purchase, I suggest you deal elsewhere.   I hope my experience can help you.

"Good judgement comes from experience.  Experience comes from poor judgement."

1 comment:

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